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  • Jun 25, 2024, updated Apr 7, 2026
    • •
  • 59 min watch

How to Build a High-Performing Customer Training Operation

In this video, we explore how backend training operations impacts customer training management.

John Peebles headshot.Kevin Streater

John Peebles and Kevin Streater

A training management system is the secret sauce for a winning customer training operation

In this video, we discuss how to build a customer training operation that grows training volume and revenue—without growing staff and cost. Kevin Streater joins us and brings decades of experience building such operations during his tenures at Sun Microsystems and Ping Identity.

In this video you’ll learn:

  • Why an LMS alone isn’t enough to scale training volume and revenue.
  • The importance of powerful backend operational solutions that ease workload.
  • How to strategically rev invest new capacity.
How to Build a High Performing Customer Training Operation

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