How Administrate allows enterprise training teams to create, manage, and automate achievement and certifications programs.
Ping Identity boosted badge claim rate 250%
70%
of students claim badges
1.5x
more badges than industry norm
Overview
About Ping Identity
Ping Identity solutions support the scale, flexibility, and resiliency enterprise-level IT teams require. With 99.99% uptime and over 3 billion identities under management, they are the only identity vendor proven to champion the performance and security of large enterprises.
- Industry
- IT & Software
- Objective
- Increase curriculum impact
- Result
- Badge claim rate up 250%
The goal
Automated, immediately distributed credentials
Ping Identity innovated a digital badging program, but it lacked an integrated, automated way to distribute credentials immediately, eliminated customer value. Badges were not being claimed or shared, a vital component to the program’s success.
Before the integration with Administrate, the claim rate for badges was 44%, below the industry benchmark of 60-65%. Needing an integration that could work seamlessly with the badging program, the learning pathways, and the portal to automate the distribution of badges instantly, Ping Identity came to Administrate.
Challenges
The quest for increasing curriculum impact
Ping Identity needed a comprehensive and seamless way to raise the profile of their curriculum, attribute value to the content, and establish an industry-standard for why students should invest time and money into learning about their products.
Students weren’t being motivated to take the courses and advance their learning.
Measuring where students were in their learning pathways was difficult.
Identifying partners who were competent in the product was impossible.
Solution
Automated badge delivery with zero additional overhead
Ping Identity partnered with Administrate to automate digital badge distribution, eliminating manual processes and freeing staff to focus on content innovation.
Manually distributing the badges was a roadblock. They raised the issue with Administrate’s Professional Services and Account Management teams, who quickly worked on bringing an automated integration to life.
Administrate’s open API can be configured to integrate with any system. Administrate worked with Ping Identity to create an integration that automatically distributed badges as soon as students completed courses.
The whole process is entirely seamless and invisible to the student. They register for a course, access the content, complete the course, and receive a digital badge with no human intervention because of Administrate’s Training Management System.
Administrate allows us to use a seamless and invisible badging system. Learners register for a course, access the content, complete the course, and receive a digital badge. All automatically, with zero work from my team.
There’s more
Streamlining training operations empowers the whole team
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
